Are you ready to transform how your business delivers value? On this week’s Poolside Perspectives podcast, Ash Hartney interviews Michelle Pascoe, a seasoned expert with over 30 years of experience in crafting unforgettable customer experiences.
Michelle dives into the essential strategies every business owner needs to build a loyal customer base and a strong, collaborative team.
Key Takeaways from the Episode:
- Why Procedures Matter: Michelle explains how clear, repeatable processes ensure consistent service, prevent team burnout, and elevate customer satisfaction.
- Bridging Generational Gaps: From Gen Z to Baby Boomers, learn how to unite multi-generational teams and harness the strengths of diverse perspectives.
- Mastering Feedback: Transform negative reviews into opportunities for growth by developing a culture of trust and communication.
In today’s competitive market, understanding your client’s journey and building meaningful relationships are critical for long-term success. Michelle’s insights are practical, actionable, and tailored for women looking to balance ambition and leadership with empathy.
